This role ensures that academic and operational stakeholders understand how to use the system correctly, consistently, and confidently. It establishes structured learning pathways, practical training resources, and aligned support mechanisms to drive effective uptake of governance processes.

Working closely with Brand AQMS Champions, this role implements a train-the-trainer model that builds internal capability and ensures continued adoption beyond the initial implementation phase.

Change and Adoption Strategy

• Develop a structured AQMS adoption and enablement roadmap
• Conduct stakeholder impact assessments
• Identify adoption risks and resistance points
• Align enablement milestones with programme delivery phases

Digital Learning Architecture

• Design role-based learning pathways and onboarding journeys
• Define modular micro-learning frameworks
• Establish standards for instructional content development
• Oversee development of structured training materials

Support Model Integration

• Design structured help desk workflows aligned to governance processes
• Define support categorisation and escalation pathways
• Establish knowledge base taxonomy and self-service enablement structure
• Align support data with adoption and performance indicators

Train-the-Trainer Enablement

• Develop facilitation toolkits for Brand AQMS Champions
• Conduct structured enablement sessions
• Support Champions during early rollout phases
• Transition ongoing enablement ownership to brand-level stakeholders

Communication and Engagement

• Develop structured communication cadence aligned to programme milestones
• Reinforce governance expectations through targeted messaging
• Support leadership communications where required

Adoption Monitoring and Continuous Improvement

• Collaborate with the Data Analyst to define adoption indicators
• Monitor behavioural adherence and system usage patterns
• Recommend targeted learning or reinforcement interventions
• Adjust enablement strategy based on data-driven insights

Required Experience & Capability

• 4–7 years’ experience in organisational change, digital enablement, or system adoption roles within enterprise environments
• Experience designing structured training, onboarding, or capability development frameworks
• Experience facilitating both virtual and in-person workshops
• Experience supporting enterprise system or governance-focused implementations
• Experience designing structured support models, knowledge resources, or enablement frameworks
• Strong stakeholder engagement and communication capability across multiple organisational levels
• Experience operating within structured, compliance-driven, or governance-oriented environments

Advantageous:

• Experience in higher education or regulated sectors
• Exposure to train-the-trainer models

Minimum Qualification
Bachelor’s degree (NQF Level 7) in: Organisational Psychology, Human Resource Management, Education, Business Management, or Learning & Development

Advantageous

• Certification in Change Management
• Experience in enterprise system rollouts
• Exposure to governance-driven or regulated environments

Behavioural Profile

• A systems-thinking approach, understanding how processes, people, and tools interact
• Ability to translate complex governance requirements into clear and accessible learning journeys
• Strong planning discipline and structured execution capability
• Confidence engaging academic and operational stakeholders across multiple levels
• A focus on sustainable capability transfer rather than short-term training delivery
• Comfort operating in a primarily virtual delivery environment, with flexibility for hybrid engagement where required

Performance Indicators

• Delivery of a structured and phased adoption and enablement roadmap
• Quality, clarity, and usability of learning pathways and support materials
• Demonstrated capability and confidence of Brand AQMS Champions to support local adoption
• Consistent and correct use of AQMS processes across brands
• Measurable reduction in central support dependency over time
• Effective transition of training and enablement ownership to brand-level stakeholders

About the Project

The AQMS is a strategic institutional initiative designed to strengthen how academic quality, compliance, and governance are structured and managed across our tertiary education brands.

The initiative introduces a more consistent and transparent approach to oversight, supported by an integrated digital platform and structured reporting frameworks. It enables improved visibility of performance, clearer accountability, and more reliable decision-making across academic operations.

AQMS establishes a defensible and scalable governance environment that supports institutional maturity and long-term sustainability.